8e88 Privacy Policy – Malaysian Player Data Protection

Welcome to the Privacy Policy page 8e88. This document clearly and transparently explains how we collect, use, store, and protect your personal information as a user of the 8e88 platform.

8e88 is committed to protecting every player's privacy to the highest standard. We operate under strict data protection principles and comply with international online gaming industry standards. Your trust is at the core of everything we do — and that begins with full transparency about how we handle your data.

By using the 8e88 platform — whether via the website or mobile app — you agree to the data protection practices described in this Privacy Policy. This policy should be read together with Terms and Conditions us.

8e88 only collects information that is strictly necessary to provide a safe, fair, and legally compliant service. The following are the categories of data we collect:

We do not collect sensitive information such as biometric data, medical records or religion-related information unless required by law.

Every piece of information collected is used for clear and legitimate purposes. 8e88 will not use your data for any other purpose without informing you in advance. The following are the primary purposes of data use:

• Account Management: Register, verify and manage your account, including the KYC process required before your first withdrawal.
• Transaction Processing: Process deposits and withdrawals securely through supported payment channels.
• Security & Fraud Prevention: Identify and investigate suspicious activity, protecting your account from unauthorised access.
• Legal Compliance: Meet compliance obligations including anti-money laundering (AML), counter-terrorism financing (CTF) and international licensing requirements.
• Service Improvement: Analyse usage patterns to improve the gaming experience, platform speed and technical stability.
• Service Communications: Send important notifications relating to your account, security updates and transaction details.
• Responsible Gaming: Monitor gameplay patterns to identify users who may need support or responsible gaming tools.
• Marketing (with consent): Notify you about promotions, VIP offers and platform updates — only if you have consented to receive them.

8e88 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your information is only shared in the following limited and controlled situations:

• Trusted Service Providers: Technical partners such as game providers, payment gateways, and cloud infrastructure providers that help us operate the platform. All such parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
• Regulatory Body & Law Enforcement: When required by law, court order, or official request from a competent authority.
• AML/CTF Compliance: The regulatory authority responsible for monitoring anti-money laundering compliance where relevant reporting obligations apply.
• Business Transfers: In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new entity with prior notice to you.

In all sharing situations, 8e88 ensures that the receiving party has adequate data protection measures equivalent to our own standards.

The 8e88 platform uses cookies (cookies) and similar tracking technologies to ensure a smooth, secure, and personalized user experience. The following are the types of cookies we use:

• Essential Cookies: These cookies are essential for core platform functions such as session login, account security and navigation. They cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform — which pages are visited most, load times and potential technical errors.
• Functional Cookies: Save your preferences such as language, display settings and game choices for a more personalised experience.
• Analytics Cookies: Used to analyze usage trends in aggregate and anonymized form for product improvement purposes.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Protecting your data is more than a legal obligation for 8e88 — it is a responsibility we take wholeheartedly. We implement multiple layers of technical and organisational security to ensure your data remains protected at all times.

Key security measures we have implemented:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 8e88 servers is encrypted using industry-standard encryption protocols.
• Hashed Password Storage: Your password is never stored in plain text — it is processed through a one-way hashing algorithm that cannot be decrypted.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorised access even if your password is compromised.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect unusual activity and potential security threats.
• Periodic Security Audits: The 8e88 platform undergoes regular independent security audits conducted by qualified third-party experts.
• Data Segregation: User funds and personal data are stored in systems that are separate from the general operational infrastructure.

8e88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

Our data retention period guidelines:

• Active Account Data: Retained for the duration your account is active and for a minimum period of 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering requirements.
• Communication Logs: Support chat records and emails are retained for 3 years from the date of interaction.
• Technical Data & Logs: System logs and analytics data are retained for 12 months before being automatically deleted.

Once the retention period expires, data will be securely deleted or anonymized so it can no longer be linked to your identity.

As an 8e88 user, you have the following rights regarding your personal data. We are committed to honoring and facilitating these rights easily and at no cost:

• Right of Access: You have the right to know what personal data we hold about you and how it is used. Data access requests will be processed within 30 business days.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request its correction promptly.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. This request is subject to legal retention obligations that cannot be overridden.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain situations, such as while a dispute over data accuracy is being investigated.
• Right to Data Portability: You have the right to receive a copy of your data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, without needing to provide any justification.

To exercise any of the above rights, please contact the 8e88 support team via live chat available 24/7 within our platform.

The 8e88 platform is exclusively for users aged 18 years and above. We do not knowingly collect, store, or process any personal information from individuals who are underage.

If we discover that a child's personal data has been collected without our knowledge, the relevant data will be deleted immediately and the associated account will be closed. Parents or guardians who become aware that their child has registered an account on our platform are encouraged to contact us immediately.

8e88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technologies used. Any material amendments will be communicated via in-platform notifications or by email at least 14 days before taking effect.

The "Last Updated" date at the top of this page will always be refreshed to reflect the latest version of the policy. Continued use of the 8e88 platform after any amendment takes effect will be considered your acceptance of the amended policy.

We encourage you to review this page regularly to stay informed about how we protect your information. If you have any questions or concerns regarding this Privacy Policy, our support team is available via live chat 24/7.