We believe gaming should bring enjoyment, not stress. 8e88 provides the tools, resources, and full support to help every player stay in control and enjoy a healthy gaming experience.
For most Malaysians, online gaming is a relaxed way to spend free time — much like watching a movie or going out with friends. However, 8e88 recognises that for a small number of players, gaming can become difficult to manage without the right guidance and tools.
That is why we go beyond simply meeting licence requirements. Responsible gaming is not just a slogan for 8e88 — it is embedded in how we design the platform, how we communicate with players, and how we respond when someone needs help.
Our core principle is simple: every player deserves to enjoy gaming in a safe, informed, and controlled manner. We provide all the tools you need — and we make sure they are easy to access, not buried in hard-to-find menus.
This page clearly explains what we provide, how you can use it, and where to get help if you need it. No question is a silly question, no judgement — just genuine support.
We are committed to not targeting ads at players who are in a self-exclusion period, not encouraging wagering beyond one's means, and always prioritising player well-being over short-term business profit.
All these tools are available directly in your account — free, easily accessible, and effective immediately
Set a daily, weekly, or monthly deposit limit based on your financial means. Once the limit is reached, additional deposits will not be permitted until the current period ends. Limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period to allow time for reconsideration.
💳 FinancesSet a maximum duration for each gaming session. The platform will remind you when your time limit is approaching and will log you out automatically when time is up. This feature is especially useful for those who tend to lose track of time while playing.
⏱ TimeSet the maximum loss amount you are comfortable with per day, week, or month. Once the loss limit is reached, your account will be blocked from placing new bets for that period. This is the most effective way to protect yourself from unplanned losses.
📉 ProtectionNeed a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any wagers. Your account will reopen automatically once the period ends — no further action required.
😴 BreakFor more serious cases, you may apply for a long-term self-exclusion of 6 months, 1 year, or permanently. Once activated, your account will be fully closed and you will not receive any marketing communications. Permanent exclusion cannot be reversed without a strict review process.
🚫 ExclusionManage all marketing communications from 8e88 according to your preferences. Disable promotional emails, bonus notifications, or gaming reminders at any time through your account settings. You will continue to receive only important notifications related to account security and financial transactions.
🔕 ControlsGambling problems rarely appear overnight. They usually begin with small behavioural changes that are easy to overlook. The earlier you recognise these signs, the easier it is to take control before the situation becomes more serious.
Review the following list honestly. If you nod to any of these, it does not mean you are an "addict" — it simply means it may be time to reconsider how you play.
Answer the following questions honestly with yourself. This is not a formal test, just a starting point for personal reflection:
Have you ever felt the need to bet with more money than usual to get the same level of excitement?
Have you ever tried to stop or cut back on gambling but failed despite your best intentions?
Have you ever bet as a way to escape from problems or feelings of sadness, anxiety, or stress?
Has gambling ever caused serious conflict with your partner, family members, or close friends?
Have you ever considered doing something illegal to obtain money for gambling?
Simple, fast, and self-service — no need to contact anyone
Access the 8e88 platform via the website or mobile app. Make sure you are using the account on which you want to set your limits.
Click the profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming" from the menu that appears.
Select from the list of available tools: Deposit Limit, Time Limit, Loss Limit, Cool-Off, or Self-Exclusion. Each tool comes with a clear description.
Enter the desired limit value or duration. Review and confirm your selection. The tool will take effect immediately upon confirmation.
You will receive a confirmation email for every tool you activate as a record. Keep this email for reference. If you do not receive it within 5 minutes, check your spam folder or contact our support team.
Not just rules — these are the core values that shape how we operate every day
A platform with a healthy and happy player community is a better platform for everyone. We want 8e88 players to come back because they enjoy it — not because they feel trapped.
8e88 does not hide its controls inside complicated menus. Every protection tool is easy to access, clearly presented, and can be activated in under two minutes.
The 8e88 system actively monitors gameplay patterns that may indicate signs of problem gambling. Players displaying at-risk patterns will proactively receive support communications from us.
The 8e88 platform is for users aged 18 and above only. Our KYC process verifies the age of every new player. We encourage parents to use parental control software on shared devices.
The 8e88 support team is trained to handle responsible gaming requests with empathy and professionalism. You can speak freely without fear of judgement.
The 8e88 responsible gaming program is built in accordance with international industry standard guidelines, ensuring that proven best practices are applied to protect our players.
8e88 is here to make sure your gaming experience stays fun and safe. Register today and start by setting limits that work for you — play smart from day one.